At Bongobongo, we strive to offer great customer service to all our players. Our team of support staff is always on standby to help you with any issues or questions that you may have about our casino and betting services. Whether it’s account-related problems, game rules, payment methods or technical hitches; feel free to reach out for assistance. We are available 24/7 and can be contacted through various channels such as WhatsApp, phone calls, emails, live chat or even physically at our office.
Bongobongo WhatsApp
For fast and convenient support, connect with us via WhatsApp using the number 256 7406 04535. WhatsApp allows for instant messaging as well as sending of images and voice notes which makes communication easier and faster. Join our WhatsApp group so that you don’t miss out on promotions and also get immediate help whenever needed. You can save this number or click the link provided on our website in order to access our WhatsApp support.
Customer care number
If you prefer talking directly to someone then call our customer care representative through +256 2024 05683. Any question or concern that you might be having shall be addressed by this department whose main objective is your satisfaction as a client. We receive many calls therefore we try as much as possible to answer them all promptly while providing solutions that work best towards making us the top casino in Uganda.
Our e-mail
In case of less urgent matters or when more details are required from both parties involved; send us an email via [email protected] . This inbox is checked frequently by members of staff who endeavor to reply within twenty four hours after receipt of mail. If there are any screenshots or documents which can aid in understanding your issue better then please attach them because they will enable us serve you well by addressing everything comprehensively step by step until a solution is found.
Live chat support
If you need immediate help then utilize our live chat feature found on the Bongobongo website. Just click on the chat icon and you will be connected to a support agent instantly. This service is fast in terms of response time and also offers personalized assistance on various subjects. Whether it’s about navigating through our platform or any other question concerning your account; feel free to ask as our chat agents are always ready to guide you.
Our Address
For those who prefer face-to-face interaction, please visit our office during working hours which are as follows:
- Office hours: 8:00 am until 05:00 pm
- Location: Nakawa Business Park
- Block B, 6th floor
- P.O. Box 112858
- Kampala, Uganda
We are here for you and want nothing less than an amazing experience at Bongobongo!