Welcome to Bongobongo, Uganda’s leading online casino and bookmaker. You agree to follow these terms when you use our services.
Use of Personal Data
Bongobongo collects personal data for providing its services and fulfilling legal obligations. We might use your information for following purposes:
- Creating and managing accounts
- Processing transactions and paying out winnings
- Checking your age & verifying your identity
- Detecting & preventing fraud as well as money laundering activities; Customizing gaming experience;
- Sending promotional offers (with consent)
We keep your data safe with industry-standard security measures and never sell it to third parties.
Bongobongo Intellectual Property
All content on the Bongobongo website or mobile applications like logos, trademarks, games, software programs or graphics are either owned exclusively by Bongobongo or used under license from its licensors. Without our written permission you may not copy or distribute any such content in any form whatsoever.
Complaints to Bongobongo
We aim at delivering excellent customer service always but if there’s something wrong:
- Contact customer support team through email/live chat;
- Give details of complaint along with account details;
- We will conduct an investigation within 14 days and reply back accordingly;
- If resolution provided doesn’t satisfy you can escalate matter higher up management chain.
Every complaint is treated seriously with the view of resolving them amicably and expeditiously too.
Affiliate Programme
Individuals as well as businesses can join our affiliate programme to promote themselves through us; Commissions are paid based on players referred by affiliates; To take part in this program:
- Sign up for affiliate membership;
- Follow marketing guidelines plus local advertising laws;
- Only use approved promotional materials;
- Avoid fraudulent/deceptive practices which may lead termination etc.
Responsible Gaming
At Bongobongo we encourage responsible gambling therefore offer various tools that help manage your betting activity such as:
- Limits on deposits made into account
- Time-outs – temporary self-exclusion from all or certain games/products for a defined period;
- Self-Exclusion options
- Reality Checks – reminders showing duration spent playing game at intervals set by player.
If you think there may be problem concerning your gaming habits please contact support team immediately or visit responsible gaming page resources available there could assist too.
Privacy Policy
We have a privacy policy which explains how we collect, use and protect personal data. It covers points like:
- Only collecting necessary information to provide services;
- Securely storing data with access limited strictly need-to-know basis among other security precautions taken;
- Compliance with applicable data protection laws;
- Right of access, rectification or erasure etc., as per relevant legislation;
- Cookies being used so as improve browsing experience (see full details on our dedicated privacy page).
By using any service provided by Bongobongo, you acknowledge that you have read understood and agreed to these terms & conditions. We reserve the right modify this agreement at anytime without prior notice, changes will become effective immediately upon being posted hereon it is therefore your duty review them periodically for updates.